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Frequently Asked Questions

How soon can I get an appointment?

Depending on the urgency, we can see you as soon as the day you call, but most appointments are made within a week.

Can I come in to ask questions and just be evaluated?

Definitely. We offer no cost evaluations by our certified orthotists and prosthetists to help you decide what you may need. There are many options, especially in prosthetics, so it is important that we understand your needs.

Will my insurance cover the orthotic or prosthetic device my doctor wants me to get?

Yes, most health insurance policies provide coverage for orthotics and prosthetics.

Where can I be seen?

Most patients are seen at one of our seven offices. We’re located in Boston, Braintree, Concord, Methuen, Plymouth and West Yarmouth MA, or at our office in North Smithfield, RI. In addition, we see many patients in nursing homes and doctor’s offices.

Do I need a prescription?

Yes, you will need a prescription from you doctor before we deliver your device. Much like a pharmacy that dispenses medications, we also need prescriptions to deliver our services. Also, insurance companies require that we have a prescription in order to bill them.

How soon after my amputation can I get my new leg?

Once you have healed, your prosthetist can usually fit you to a new prosthetic leg in 2 to 3 weeks.

I have drop foot, is there anything that can help me?

Yes, often an Ankle Foot Orthotic (AFO) will help, but there is also a great new device called the WalkAide that uses electrical muscle stimulation that has been very effective.

Do you see children?

Yes, we have staff that specialize in pediatrics. We can provide everything from scoliosis treatment and management, pediatric prosthetic limbs to tiny Ankle-Foot Orthoses to Plagiocephaly Cranial Helmets.

Can my orthosis be adjusted for growth?

Yes depending on the type of orthosis. In most cases an orthosis can be adjusted in response to growth. Contact your orthotist for an appointment so he or she can evaluate the situation.

How often should a brace be replaced?

This depends on the age and activity level of the patient. Higher activity levels can lead to a shorter “life” for the brace, as more activity generally means more wear. Additionally, younger patients need braces more often because they generally grow quickly.

My doctor thinks I need a brace, but is not sure what type. Can you assist in that aspect?

Yes. Part of the expertise of our clinicians is choosing the most appropriate device for our patient’s condition and lifestyle.

Can the alignment of my prosthesis be changed as my activity level changes?

Yes, it is expected that the alignment of your prosthesis will change over time. This normally occurs in a new amputee as he or she adjusts to the prosthesis and becomes more active.

Do you fit microprocessor knees?

Yes, there are several options for patients who want microprocessor knees. For example, Ottobock offers the C-Leg, Ossur offers the Rheo Knee and there are other options, as well. Our prosthetists can discuss the advantages of each with you.

I am going to be getting my artificial limb soon, but I'm concerned about proper training. Can you help me with this?

The role of our prosthetists is to design and fit your prosthesis, but also to show you how to use it. Additionally, a Physical Therapist who is trained in working with amputees is extremely beneficial to your rehabilitation, and we can provide a recommendation where to receive these services.

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